Privacy & SMS Policy.

Last updated: November 6, 2026

Who we are.: Crown’s Professional Cleaning is a family-owned cleaning company in Stamford, Connecticut. This policy covers crownsproclean.com and the forms on it. Questions: (203) 559-8998 or contact@crownsproclean.com.
What we collect.: Quote requests: your name, email, phone number, town and the service you need. VIP walkthrough requests: your name, email, phone number and your relationship to the homeowner. Job applications: your name, phone number, email and your answers to our questions. Client assistant: questions you type into the assistant on our client how-to page are sent to an AI service to produce an answer, and the conversation is kept in your own browser. Website usage: we use Google Analytics, which uses cookies to tell us which pages are visited, the general area visitors come from (such as city), the device used and how they found us. Spam protection: we keep a scrambled digest of your network address to limit repeated form submissions; we don’t keep the address itself. When you become a client, your scheduling, home access and billing details are handled in our client system (Jobber Client Hub).
How we use it.: To prepare your quote and reply to you; to schedule and deliver your service, including reminders and updates by phone, text or email; to send occasional offers, which you can opt out of at any time; to review job applications; to improve our website; and to prevent spam and abuse.
Who we share it with.: We do not sell your personal information, and we do not share it with outside parties for their own marketing. We use trusted service providers only to run our business — scheduling and billing, email and phone, messaging, website hosting and analytics — and we may disclose information if the law requires it. Mobile phone numbers and SMS consent are never shared with third parties or affiliates for marketing or promotional purposes.
SMS terms.: If you give us your mobile number and opt in, we may text you about quotes, appointments, reminders, service updates and occasional offers. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out; we may send one message confirming you’re unsubscribed. Reply START to opt back in. Reply HELP for help, or call (203) 559-8998. Carriers are not liable for delayed or undelivered messages.
Email.: You can unsubscribe from marketing emails at any time using the link in the email or by contacting us.
Cookies and browser storage.: Besides Google Analytics cookies, we set a short-lived cookie (24 hours) after a VIP request so the VIP details open for you, and we use your browser’s storage to remember that you closed an offer and to keep your assistant chat. You can block or clear cookies in your browser settings.
Keeping it safe.: Form submissions are stored privately and are only available to the owners and office team. We keep information only as long as we need it to serve you and to meet legal and accounting requirements.
Your choices.: Ask us to see, correct or delete your information at any time: contact@crownsproclean.com or (203) 559-8998.
Children.: Our website and services are not directed to children under 13.
Changes.: If we change this policy, we’ll update this page and the date above.